Effective date: October 15, 2026

This policy covers products bought in the Maritime Burials memorial store, such as urns, flowers and keepsakes. Charter bookings are covered by our terms.

We stand behind the quality of the products we sell. All sales are final except for defective products, as described below.

We do not accept returns, exchanges or refunds for:

"Defective" means the product has a manufacturing defect, arrives materially damaged due to a pre-existing fault, or fails to perform its intended function because of an issue present at delivery, not caused by misuse, accident, neglect, improper installation, unauthorized repair, or normal wear and tear.

Please tell us about a defect within 14 days of receiving your order. Claims after that are generally not accepted unless the defect could not reasonably have been found within 14 days (proof required).

To report a defect, email support@maritimeburials.com with your order number, photos or video clearly showing the defect, and a short description. We may ask for more information or an inspection before approving a return.

If we confirm the item is defective, we'll send a return authorization number and instructions. Please return the item in its original packaging if possible, with all accessories and documentation. Items returned without an approved return authorization may be refused.

For verified defects or damage present at delivery, we provide a prepaid return label or reimburse reasonable return shipping (receipt required). If an item is found not to be defective, return shipping is your responsibility and the item is sent back to you at your expense.

If we confirm the defect, we will, at our option, replace the item with the same product (subject to availability) or refund the purchase price, excluding original shipping unless the defect was our fault. Refunds go to the original payment method within 7 to 14 business days after we receive and inspect the item.

We make no other warranties, express or implied, beyond those required by law. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose for non-defective items.

This policy is governed by the laws of the State of California, without regard to conflict of law principles.

We may update this policy. The version posted when you placed your order applies to that order.

Questions? Email support@maritimeburials.com.