How to answer requests with a written offer on the website Reply to a family’s quote request, send a written offer with extras and an expiry, and send trip details once they book. Shown on the Maritime Burials website.
Step by step 1 · 0:00
When a family requests a quote, you get an email, and the request shows up in your Captain inbox.
2 · 0:06
Open it to see their date, group size, departure time and message.
3 · 0:12
Reply right in the conversation. Contact details stay hidden until the family books.
4 · 0:19
When you're ready, click Send an offer.
5 · 0:24
The date, departure time, hours, price and guests are filled in from the request. Change anything you need.
6 · 0:32
Add any extras, like an officiant, and a note to the family.
7 · 0:38
Choose how long the offer stays open. Forty-eight hours is the default.
8 · 0:43
The summary shows what the family pays, and what you receive after the commission, forty-eight hours after the trip.
9 · 0:50
Click Send offer. The family gets an email, and can accept and pay right in the conversation.
10 · 0:57
Need to change something? Withdraw the offer, or send a new one, any time before it's accepted.
11 · 1:04
When the family pays, you'll see Booking confirmed, with their contact details.
12 · 1:12
Then click Write trip details to send the family everything for the day: where to park, what to bring and when to arrive.